At Window Revival, our goal is to make your booking experience as smooth as possible. Life can be full of surprises and there are some things that are out of our control. We’ve created this help page to give you a clear understanding of why changes to your bookings, including adjustments and occasional cancellations, may be necessary.

Booking Cancellations

While we strive to fulfil our commitments, there are instances where it becomes necessary to cancel a booking. We understand that this can be disappointing and inconvenient, and we want to provide you with transparency about the key reasons why booking cancellations might occur:

• Services We Don’t Offer
  We’re experts in specific types of doors, windows, and screens. If your request falls outside our area of expertise, we will inform you and, unfortunately, have to cancel the booking.
• Outside our Service Area
  We have a defined service region to ensure prompt and efficient service. If your location is beyond this area, we won’t be able to take on the job and will have to cancel the booking.
• Complexity or Special Requirements
  Your safety and satisfaction are our highest priorities. Some repair jobs come with unique complexities or safety concerns, requiring specialised equipment that we may not have. In these rare but critical situations, if we find that proceeding might compromise safety or service quality, we’ll need to make the tough decision to cancel. This decision is always made with your best interests in mind, ensuring that we provide services that are not only high in quality but also safe for everyone involved.

We want you to be aware of these potential reasons for booking cancellations to manage your expectations and provide clarity about the process. Our decisions are made with your best interests in mind to ensure a positive experience for all customers. We greatly value your patience and understanding in these situations, as our primary aim is to minimise disruptions and uphold our commitment to delivering high-quality service.

Our dedicated team is always available to address any questions or concerns you may have. We’re more than happy to discuss different solutions that could work for you. Feel free to reach us at 1300 882 482. Your satisfaction is of utmost importance to us, and we appreciate the opportunity to serve you.