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Understanding Booking Changes: Rescheduling

Help Desk Online Booking Understanding Booking Changes
Contents
Reasons for Schedule Changes Booking Cancellations

At Window Revival, our goal is to make your booking experience as smooth as possible. Life can be full of surprises and there are some things that are out of our control. We’ve created this help page to give you a clear understanding of why changes to your bookings, including adjustments and occasional cancellations, may be necessary.

Reasons for Schedule Changes

At times, unforeseen circumstances may necessitate changes to our scheduled appointments. We understand that your time is valuable, and we strive to minimise disruptions while delivering high-quality service. Here are some of the key reasons why schedule changes might occur:

  • Variable Repair Durations
    Due to the complexity of some jobs, repairs might take longer than anticipated, prompting schedule adjustments.
  • Limited Technician Availability
    Occasionally, our dedicated technicians may become unavailable due to illness or injury, requiring rescheduling. For example, if a technician gets injured during a repair, we may need to reschedule appointments to accommodate the change in workforce.
  • Priority Repairs
    Priority repairs are necessary in situations where there’s a safety hazard that requires immediate attention. Sometimes, these urgent repair needs come up unexpectedly and may require us to reschedule less urgent appointments. For example, if doors or windows have loose hardware or are at risk of falling, it’s crucial to address these issues promptly to ensure safety and prevent accidents.
  • Travel and Commute
    Unexpected traffic congestion or transit delays can lead to delays in reaching a customer’s location, necessitating schedule changes.

If there’s ever a need to change schedules, rest assured, we’ll be in touch. We’ll work closely with you to find a new time that fits your schedule. We really appreciate your patience and understanding as we sort everything out to keep things running smoothly.

Should you have any questions or concerns, just ring us at 1300 882 482. We’re more than willing to help and we’re always ready to provide you the support and clarity you need.